How to Restart Your Fitbit

If your Fitbit Charge HR has one of the following problems, it may be fixed by a restart:

• Not tracking your steps or other stats
• Not responding to button presses, taps, or swipes
• Not syncing
• Charged but doesn’t turn on

NOTE:  This tip works for both Fitbit Charge and Charge HR.

How to restart your Fitbit Charge or Charge HR

1. Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR.
3. Your tracker will begin charging…
4. Press and hold the button for about 10 seconds until you see the Fitbit icon and a version number.
5. Release the button.
6. Unplug your tracker from the charging cable.
7. The aforementioned problems should now be resolved.

For all other Fitbit models, please refer to this website for instructions.