Still have not received your Tax Refund?

The Canada Revenue Agency does not start processing Canadian income tax returns until the middle of February.  No matter how early you file your income tax return, you will not be able to get information on the status of an income tax refund until the middle of March.  You should also wait until at least four weeks after you file your return before checking on the status of an income tax refund.  If you file your return after April 15, wait six weeks before you call.

Processing Times for Tax Refunds

The length of time it takes the Canada Revenue Agency to process your income tax return and refund depends on how and when you file your return.

For income tax returns filed before April 15

• Paper returns – 4 weeks
• TELEFILE, NETFILE or EFILE returns – 2 weeks

For income tax returns filed after April 15

• Paper returns – 6 weeks
• TELEFILE, NETFILE or EFILE returns – 2 weeks

How to Check on Your Tax Refund

To check on the status of your income tax refund you need to provide the following information:

1. Your Social Insurance Number
2. The month and year of your birth
3. The amount entered as Total Income on line 150 of your income tax return for 2009 or 2010.  (Before May 1, 2011 you’ll need the amount entered on line 150 of your 2009 return.  On or after May 1, 2011, you’ll need the amount you entered on line 150 of your 2010 return.)

Check on Your Tax Refund Online

Use the Quick Access tax service provided by the Canada Revenue Agency to get immediate access to information on your income tax refund:

http://www.cra-arc.gc.ca/quickaccess/

You can also check on the status of your income tax refund using the My Account tax service:

http://www.cra-arc.gc.ca/myaccount/

NOTE:  The Government of Canada epass is no longer valid, and after October 4, 2010 all users of My Account have to register to create a new CRA User ID and password.  It will take at least five business days for you to receive a CRA security code in the mail.

Check on Your Tax Refund by Automated Phone Service

You can also use the Telerefund service on the Tax Information Phone Service (TIPS) to find out if your return has been processed and when to expect your refund cheque.  The Telerefund service on TIPS is available from mid-February until the end of December.

The TIPS phone number is 1-800-267-6999

Another way to check on the status of your Canadian income tax refund is to call the Refund Enquiries line at 1-800-959-1956 or General Inquiry at 1-800-959-8281.

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